It’s a given that business owners and employees alike should act in a professional manner. What constitutes professionalism? To a degree, it can be interpreted in different ways. When you own your own business this becomes even more important to be professional and be conscientious of how others view you.
Professionalism directly relates to customer service. And, strong customer service is essential to a successful business. It’s not only important to be professional when it comes to customers, but also when talking with colleagues, business partners, and vendors. Your image and reputation is everything.
Let’s be honest, many of us don’t have a large marketing budget. But, being professional is one free way we can increase our word-of-mouth exposure. On the flip side, if you act in an unprofessional manner, there can be severe consequences. It’s not always true that any publicity is good publicity. If word gets out about a poor interaction it can really harm your business, even for weeks and months to come. (more…)
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