The thing about being in a seasonal business is that you have to expect to be "in business" for only 2 to 3 months of the year. A seasonal business like mine (artificial Christmas trees) needs creativity, a good business plan, and a whole lot of strategy to thrive throughout the year. We have come to expect a time when products ... Read More
Customer Service
15 Customer Service Tips to Make Your Business Rock
As some of you may know, last week I went away on a family vacation, a Caribbean cruise to be exact. The trip was fantastic. It's just what I needed, a week of relaxation and a chance to disconnect from work, technology, and the outside world. Anyone who’s been on a cruise before knows that the cruise experience is all about ... Read More
Five Tips For Dealing with Rude People
Rude people. They seem to be everywhere these days. We see them as we're walking in the mall, when we're eating at a restaurant, even while driving our cars. We see it as we go through the drive-through and the server does not say hi or thank you. At the store where the clerk throws the bag at you. Or how about the person who cuts ... Read More
Customer Service Rules for Your Home-Based Business
This past October our family traveled to Blue Eye, Missouri (a small town of 150 residents), to visit with my husband’s side of the family. The first night we were there we decided to eat at the local Mexican restaurant; being from Texas where Mexican restaurants are a dime a dozen, I wasn’t expecting much from the food, but I did ... Read More