Does your home consist of Apple products like the iPad, iPhone, Apple Watch, and Apple TV? Are you tech-savvy? Then, an Apple work-from-home job might be perfect for you! Here is everything you need to know.
When you are looking for legit work-from-home jobs, the company’s name means a lot, and so does the type of work. Apple hires people to work from home as ‘At Home Advisors.’ Keep reading and learn what this position does, how much it pays, how to apply, and more!
Apple Work From Home Jobs
This is probably the best time of all to begin working for Apple! You don’t have to live near their headquarters or an Apple store to be part of their team. Now, you can work from home and still enjoy the benefits of being an Apple employee.
Plus, there are so many benefits to working for Apple, especially if you are really into new tech!
Not only do you get to be the first to hear about new gadgets as they are released, but you also get discounts on Apple’s great products.
People who work for Apple say they love it because this company provides excellent job training and builds their resumes beautifully. It’s also a lot of fun to help people learn how to enjoy their Apple products more, especially when you enjoy yours so much.
There are three different levels of jobs from Apple, and all of them are remote.
- Beginners start as At Home Advisors.
- Then, it goes up to a Team Manager.
- The top level is an Area Manager.
The pay increases as you work your way up, but so do the expectations and responsibilities.
Apple At Home Advisor
The most common Apple work-from-home job you can get is an Apple At Home Advisor. This is the person that provides world-class customer service and tech support directly to customers. Yes, you can do this all from your home office!
Are you interested in working for Apple from your home office? Keep reading and find out what they do and how to apply.
What They Do
When people contact Apple customer support, they are connected to an Apple At Home Advisor. This person is the human connection to Apple. They respond to customer issues regarding Apple products and services. They provide customer service, troubleshooting, and technical support to customers that call them on the phone, over computer chat, or by email.
They answer questions about both iOS software and Apple hardware products.
Apple At Home Advisor Salary
Apple doesn’t list a salary on its official website.
Their official statement about how much they pay is, “You’ll learn more about pay and benefits during the recruiting process.”
However, employees have reported their salaries to Glassdoor. Most people report earning an average of $20 per hour, with some receiving as little as $11 per hour and others making as much as $59 an hour.
Skills Needed
Since the entire job requires you to interact with customers and help them solve problems with their devices, you need excellent communication skills. It helps if you already know how to use an iMac and other Apple products, but if you are a fast learner, they will teach you everything you need to know in training.
You must have a passion for helping people and the ability to stay cool under pressure. You also need to be able to work independently without in-person supervision.
Finally, you need to be able to multitask and manage multiple systems and applications simultaneously.
Benefits
There are lots of great benefits to working for Apple!
Both full- and part-time At Home Advisors receive a benefits package that includes product discounts and paid time off. Employees are also some of the first to hear about new products.
Apple also pays for your high-speed Internet connection service if you work from home. On their website, they describe how much of your Internet bill they pay by stating, “We’ll provide reimbursements up to an amount we’ll discuss during the recruiting process.”
They also provide an iMac and headset that you will use exclusively for your Advisor work.
Training
Apple will provide training that lasts about nine weeks. The training program is virtual, and you do it with a live instructor. In this training, you will learn about Apple products, advanced troubleshooting, and job-specific tools and processes.
You train and work from your home office – no commuting necessary!
What Hours Do They Work
Apple At-Home Advisors work during regular hours to help Apple customers. Apple support is open every day – even on holidays – from 9 a.m. to 10:30 p.m. Central Standard Time.
Shifts vary based on customer support needs. Apple experiences a large customer demand for help on major holidays, so they have staff that works on those days.
How To Apply
To apply for a job as an At Home Advisor, search for available positions and apply directly on their website.
Note: For this role, you’ll need to have a quiet home office space with a desk and ergonomic chair. Your internet must be hardwired, no wifi connections are allowed, and it must have a speed of 10 Mbps for downloads and 3 Mbps for uploads. You’ll also need to pass a criminal background check.
At Home Team Manager
Do you have experience leading teams of people or management experience? Then this might be perfect for you!
What They Do
The At Home Team Manager manages a group of Advisors that they train, supervise, and coach. This job requires managers to lead regular online meetings with their team where they can hear pain points and help their team increase their performance.
Salary
According to Glassdoor, this is a salary position. Most managers earned anywhere from $71,588 to $152,252 a year.
Other team managers reported they received a 25% discount on Apple products. The exact discount amount will be shared with you when you are hired.
How To Apply
To apply as a team manager, search for available jobs on the Apple website.
At Home Area Manager
The At Home Area Manager is the next step above the Team Managers. There is a lot more expected of them, which also brings with it a higher salary.
Please note that these jobs do not open up very often.
If you are looking to become an Area Manager, I recommend setting up a LinkedIn job alert, so you know when a position opens up.
What They Do
The Area Manager is a supervisor role and oversees the Team Managers as well as helps them reach their potential within Apple. They provide business-level consulting too.
They are directly accountable for the success of their team managers. Area Managers must help the area managers achieve customer service goals in their teams.
This position requires at least five years of experience leading a technical support team. They must also have experience developing and mentoring team managers for current and future business needs.
Salary
This is the highest-paying job on the list. According to Glassdoor, Area Managers earn upwards of $133,899 per year.
How To Apply
Area Manager jobs don’t open up very often. Keep searching the Apple website for current job listings.
How To Find Apple Work From Home Jobs
There are two main ways to find Apple work-from-home jobs. The best way is to set up an alert on LinkedIn so you are ready to apply as soon as a job you qualify for becomes available.
You can also browse jobs on Apple’s website and apply directly. To locate their job page, scroll down to the Apple footer (bottom of their website) and click on Career Opportunities listed under About Apple.
Before you start looking for jobs, make sure you have an updated resume.
Can You Work Part-Time With Apple From Home?
Yes, you can even work part-time!
They offer product discounts and paid time away to part-time employees too. When you work as an At Home Advisor – even a part-time one – you are joining a company that offers lots of career advancement and valuable training.
If you don’t know whether you can dedicate full-time hours, it might be best to start as a part-time employee.
Some reviews on Glassdoor state that employees struggled with work-life balance when they worked for Apple. When the busy season hits, Apple can change shifts, and hours might increase.
If you want more hours (and to earn more money), then this might be perfect for you! But, if you worry about feeling like you are working all the time, it might be best to start part-time first.
Skills You’ll Gain From This Job
Probably one of the best things about working for Apple is all the skills and experiences you’ll gain. Even if you don’t want to make this your lifetime career, you will learn so much from this job that you can use in future employment.
Apple has been recognized as offering the best customer support in the industry. As an At Home Advisor, you’ll learn how to provide this customer service. You’ll also learn more about tech – how it works and how to troubleshoot common problems.
They also train you on self-discipline and how to manage your time, so you are efficient without in-person supervision. You’ll also gain an understanding and mastery of tech systems.
If you start working as an Advisor, you have the potential to work your way up through the company. There are many opportunities for career advancement!
What If I Don’t Want to Work on the Phone?
While most of Apple’s work-from-home jobs are phone-based positions, they do have many remote non-phone corporate positions available. They currently hire home-based employees in the categories of Machine Learning and AI, Hardware, Software, Design, Operations, Marketing, and Corporate Functions. To find the remote role on their website, under Location, choose your country and select Home Office.
Final Thoughts
Whether you want something part-time to provide extra income or you are looking for a new career in which you can work from home, Apple might be the company for you!
If you’d like to be the friendly voice of Apple, look into their At Home Advisor positions. Not only will you get a discount on Apple products, but you will get the rewarding feeling of helping other people get the most out of their devices.
Originally published October 14, 2020. Content updated July 2022.
