Are you looking for a stable and reliable work-from-home job? If you can type well, communicate effectively, and enjoy helping others solve problems, you likely qualify for a work-from-home customer service job. While not all work-from-home jobs are equal, one of the top companies to consider is Concentrix.
Concentrix is often hiring for their work-from-home customer service team, along with a few other remote positions. They offer part-time and full-time jobs with benefits in multiple states. Here’s what you’ll need to know if you want to start working from home for Concentrix.
What Kind of Company is Concentrix?
If you’ve never heard of Concentrix before, don’t worry. This company has been around since the early 2000s, and they provide global business services like customer engagement and business performance improvement.
Concentrix has over 80 Fortune 500 clients and does business in multiple countries. Some may consider this company a jack of all trades, seeing how they offer different solutions like customer engagement services, gig work, finance and accounting, marketing solutions, and more.
Simply put, this company’s goal is to help clients perform better and engage with their customers on a deeper level.
Is Concentrix Legit?
While Concentrix may not be as well-known as other work-from-home customer service options like Amazon or American Express, they are still a legit company with a great reputation. The company has a 3.9 rating on Glassdoor and over 25,000 reviews on Indeed from workers.
While they provide many different services, their work-from-home career department is what we will focus on in this post. Concentrix’s modern solutions make it a top company to work for when considering a work-from-home customer service or sales position.
Customer Service Position Overview
Instead of working in a traditional call center environment, Concentrix has an extensive work-from-home program where you can provide customer support remotely. Customer service agents are responsible for answering calls that might involve billing questions, making changes to services, canceling services, troubleshooting, or other inquiries.
Concentrix offers paid training and employee benefits. Currently, they hire in 35 states, so while the position is remote, there will be different application pages and forms depending on the state in which you reside.
To become a work-from-home customer service agent with Concentrix, you need to have a high school diploma or GED along with a PC and high-speed internet service. Concentrix will test your computer and internet connection during the application process. You can also work from a laptop, but it must be hard-wired while you’re working. Some of the other requirements include:
- Computer monitor between 17 and 21.5 inches
- Quiet distraction-free workspace
- Landline or cell phone
You may also need to get a headset, flash drive, and dual monitors once you have been offered a position.
Concentrix requires that you are available seven days a week, but you won’t work every day. Schedules vary and are discussed during the interview. Keep in mind that you may be providing customer service for some of Concentrix’s clients, so the schedules they need will depend on that company’s customer service hours. Full-time and part-time opportunities are available.
How Much Do Concentrix Work-From-Home Jobs Pay?
Concentrix does not share how much they pay explicitly on their website. However, on Indeed, customer service reps report making anywhere from $11-$13.35 per hour to start. Employee benefits like health insurance, retirement, and paid time off are also included for workers with more than 30 hours per week.
What Is it Like to Work for Concentrix?
Wondering what it’s like to work for Concentrix? I’ve scrolled through reviews on Indeed and Glassdoor, and for the most part, people find it to be a laid-back and stable work-from-home job.
While the starting pay may not be much, there are opportunities for growth and advancement even within the first year. Since Concentrix is global and works with so many clients, they offer a wide variety of shifts to meet your scheduling needs. This means you don’t have to sign up to work the typical 9 to 5 schedule if that doesn’t work for you.
Pros and Cons
As with all work-from-home jobs, working as a customer service representative with Concentrix has its benefits and drawbacks. Be sure to consider the pros and cons to help you decide if this position is right for you.
- Work remotely and ditch the daily commute
- Only a high school diploma or GED is required
- Paid training is provided
- Above minimum wage hourly pay
- Benefits provided if you work a certain number of hours each week
- Flexible shifts are available
- You must have availability seven days a week.
- You may have to purchase some of the required equipment to get started on your own. (Concentrix didn’t make it clear if they provide you with any of the required equipment or pay a stipend.)
- While jobs are widely available, they currently aren’t being offered in every state.
How to Apply
Applying to work-from-home for Concentrix is easy. Just click here to view available positions and see if there are opportunities in your state. Click the ‘Apply Now’ button and either apply with LinkedIn or through their online system. You can also send a resume to [email protected]. However, I think it would be easier to apply online through their system so you can keep track of your application and where you are in each step of the hiring process.
Are you looking for other relevant work-from-home customer service opportunities? Check out this post as well!