Do you adore all things kitchen, home decor, and more? If you find yourself perusing the array of fun, stylish decor items for your home at Williams-Sonoma, Pottery Barn, or West Elm like I do, a remote job with this brand could be the perfect gig for you! Check out this full review on work from home jobs with Williams-Sonoma below and start making money while working for a company you love.
Who is Williams-Sonoma? A Company with a Small Start
Williams-Sonoma, one of the largest e-commerce brands in the United States, is a Fortune 500 company that sells high-end kitchenware and gorgeous home goods. Founded back in 1956 by Chuck Williams in (you guessed it) Sonoma, California, this brand built itself from small business status to global recognition over the years.
As a brand, Williams-Sonoma distinguishes itself from other companies by setting the standard for exceptional customer service and high-quality items.
They pride themselves on having a people-first approach with products that are both beautiful and functional. With some of the best-known and beloved brands in home furnishings, Williams-Sonoma has something for everyone.
Whether you’ve heard of Williams-Sonoma as a company or not, chances are you’ve heard of one of their sister stores. Williams-Sonoma is a multi-channel retailer, extending that love for providing amazing home products to their customers by extending their brand in other spaces. Such well-known brands crafted and owned by Williams Sonoma include:
- Pottery Barn (my other love) and all their divisions: Pottery Barn Teen, Pottery Barn Kids, Baby, etc.
- West Elm
- Mark & Graham
With such an array of brands to choose from, you’re sure to find something you love working from home for Williams-Sonoma.
Benefits of Working at Home with Williams-Sonoma
As an employer, the Williams-Sonoma brand touts a high level of customer satisfaction by celebrating and investing in its employees. All you have to do is sign on to Glassdoor to find thousands of Williams-Sonoma employees raving about the company’s high level of respect, purpose, positivity, and (most importantly) flexibility.
It is a company that is always looking for “new energy and ideas” and acknowledges the significance of its employees with several perks.
Williams-Sonoma features a Total Rewards program for eligible employees, which includes competitive benefits such as:
- 401k plan
- Employee discounts
- Quarterly sample sales
- Commuter benefits
- Time off for volunteering
Other benefits you’ll enjoy while working for Williams-Sonoma include flexible job offerings. Part-time, full-time, temporary, freelance, and other virtual jobs—Williams-Sonoma is consistently opening positions in a variety of areas to suit almost anyone’s remote working needs.
With tons of work at home positions available, you’ll want to check these openings at Williams-Sonoma.
Where You Can Find Work From Home Positions at Williams-Sonoma
With a leading brand like Williams-Sonoma, work from home job opportunities are a constant. There are so many updates that you’ll probably want to bookmark a few reliable sites that post positions so you can circle back when you want.
Sites like Flexjobs and Indeed frequently update their remote work openings and are reliable sources for many work at home opportunities.
At the time of this article, the most remote opportunities for Williams-Sonoma posted were found on their site here. You can also check out the Williams-Sonoma corporate site for home-based jobs and other career opportunities!
Current Job Offerings From Williams-Sonoma
While Williams-Sonoma work from home job opportunities change over time, they tend to be highly concentrated in their customer service division. So, if you love chatting on the phone and helping others with home goods and other products, working from home for Williams-Sonoma is going to be a great fit!
Below is a snapshot of what you can expect when you join Williams-Sonoma as a customer service representative. If you choose a full-time position, you’ll enjoy many of the employee perks mentioned above, such as:
- 40% discount on most merchandise
- Home-based training that is 100% paid
- Overtime pay
- Full benefits: Medical, dental, vision, maternity leave, and 401 (k)
- Monthly bonuses
Plus more! Even though these positions are remote, Williams-Sonoma does specify locations, so check out what’s available in your area before applying.
What are the Customer Service Agent Job Expectations?
Some of the day-to-day abilities you’ll need to demonstrate as a customer service representative include:
- Efficient problem-solving skills
- Patience, understanding, and congeniality
- Excellent listening and communication skills
What are the Specific Job Functions as a Remote Customer Service Agent?
As a home-based customer service rep, one of the benefits is that no day or interaction will be the same! Some of the things you’ll do in this role include:
- Assist customers with their purchases, which includes everything from helping them find the right product to scheduling delivery.
- Check the inventory of items, find alternatives if necessary, process returns, and issue replacements for defective products.
What Do I Need to Know Before I Apply to This Position?
As a virtual customer service agent with Williams-Sonoma, you’ll need to meet a few criteria to apply. Here’s the low-down on what you’ll need:
- High School diploma or GED
- 1-2 years of experience in a customer-oriented environment
- A background in sales or other performance-based roles is helpful
- You’ll need to fully commit to three weeks of training – 100% paid.
Equipment Must-Haves for This Job
You’ll need to ensure you have access to a few key items to be a successful candidate for this position. This equipment includes:
- Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or newer
- A USB-wired headset with microphone (no Bluetooth!)
- Hardwired internet connection (no wifi allowed!)
- A 15-inch monitor, mouse, keyboard, and webcam
- A landline phone and a secondary smartphone or tablet to use for two-factor authentication
- Fast internet upload and download speeds that you can check here
Pay Rates and Employee Reviews for Williams-Sonoma
The hourly pay rate is $14 per hour at the time of writing, but that can change. On average, in terms of employee reviews, Williams-Sonoma receives average to high ratings from former and current employees. Some pros for working for Williams-Sonoma as notated by employees include:
- Flexibility to work from home
- Fast-paced environment
Specific reviews on Indeed say that Williams-Sonoma is a “fun company to work for with a great culture,” as well as “productive” and “busy sales.” Some cons noted on the same platform include “low coverage” and “computer system problems.”
Pros listed on Glassdoor note the “great benefits including employee discounts” as well as “good pay, great products, and stable company to work for.” Most of the cons listed here are related to in-store positions and include “upper management issues” and “long hours.”
As a general rule of thumb with any company you apply to, you’ll want to spend time investigating their background for yourself before jumping in. All in all, Williams-Sonoma is a great work from home job opportunity that many will enjoy!
From an extensive array of brands to choose from, flexible work from home opportunities, and employee perks, Williams-Sonoma is a wonderful company to add to your work from home job search.
Have experience with Williams-Sonoma you would love to share? Questions on work from home job opportunities? We would love to hear from you! Drop us a line below.