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17 Online Chat Agent Jobs You Can Do From Home

Author: Holly Reisem Hanna

141 Comments

Are you looking for remote chat agent jobs where you don’t have to talk on the phone? Keep reading; this post has you covered. 

Back when I was in college, I worked for a telemarketing company. While the gig itself was flexible and paid well, it exhausted me. More often than not, people did not want to converse on the phone (which I get), so I would have to deal with their anger, irritation, and lots of curse words and hang-ups.

Over time, I dreaded going in to work. After college, I worked for Medicaid doing prior authorization for nursing visits and home medical equipment. Again, I was on the phone for long periods dealing with disgruntled providers — no fun!

While many work at home jobs are phone-based, the Internet has opened up a new breed of customer service that does not require being on the phone.

In fact, live customer service chat is becoming more and more popular every day. Some of these online chat agent jobs require background knowledge of a specific area, and many of them require you to type a certain number of words per minute, so make sure you read all of the fine print before applying.

What Are the Requirements For Being a Remote Chat Agent?

To become an online chat agent, most companies require applicants to have a high school diploma or GED, excellent written communication skills, and a fast and accurate typing speed. Many companies also require at least one year of customer service experience; however, there are some companies that will hire beginners without any experience. You’ll also need a computer or laptop, a hard-wired, reliable internet connection, and a quiet place to do your work.

17 Remote Chat Agent Jobs You Can Do From Home

Remote chat agent jobs are in high demand. There are usually more applicants than there are open positions. If you’re set on being a chat agent, you’ll need to check with these companies frequently to see if any new openings arise. If they offer email job alerts, I highly suggest signing up for them so that you don’t miss any new openings.

1. The Chat Shop – Live Chat Agent

The Chat Shop occasionally has openings for live chat agents. For these work from home positions, you must meet the following criteria:

  • You must be a fast and accurate typist (65 WPM to 80 WPM) with excellent communication skills.
  • The Chat Shop only hires in the UK, Florida, Georgia, Tennessee, and Texas.
  • According to Glassdoor.com, the average salary is $19 per hour; these are W2 positions.
  • The Chat Shop gets a 3.9-star rating on Glassdoor.com.

2. Concentrix – Home Agent

Concentrix provides business solutions to a wide variety of companies, and sometimes they contract with companies who need remote chat agents. These positions tend to fill fast, so you’ll want to check with them periodically for openings.

  • Online chat associates are responsible for providing basic to complex customer and technical support.
  • Hires in most states in the US, as well as global locations.
  • According to Indeed, the average pay is at least $14.32 per hour; these are W2 roles.
  • Concentrix gets a 4-star rating on Glassdoor.com.

3. Guitar Center – CHAT Agent 

Guitar Center occasionally has full-time remote and hybrid job openings for remote chat and sales agents. These positions tend to be location-dependent, and agents must have the following qualifications:

  • Applicants need to be music lovers and have a passion for helping people.
  • You’ll need a high school diploma or GED and at least two years of experience.
  • You must be able to type 30 words per minute (WPM).
  • Use the keyword remote when you’re searching on their website.
  • Guitar Center gets a 3-star rating on Glassdoor.com.

4. LiveChat – Support Hero

LiveChat occasionally has remote job openings for support heroes (chat agents). The pay rate for this role is unknown.

  • You’ll need fast and accurate typing skills, at least 40 WPM.
  • Must have a perfect command of the English language.
  • LiveChat, which is owned by Text, receives a 4-star rating on Glassdoor.com.

5. LiveWorld – Social Media Agent

LiveWorld hires part-time social media agents to perform tasks like social media moderation, customer support, engagement, and monitoring.

  • Must have 2-3 years of experience in online moderation and strong typing skills.
  • Must have the availability to work some nights, weekends, and holidays.
  • I heard from one reader that this position pays minimum wage.
  • LiveWorld gets a 3.3-star rating on Glassdoor.com

6. ModSquad – Mods

ModSquad contributors specialize in digital engagement, such as moderating content, chatting with customers, managing communities, handling customer support, and updating social media accounts.

  • In this role, you’ll work as an independent contractor. 
  • You can create your own schedule and pick the projects you work on.
  • Currently has contractors in 90 countries around the world in 50 different languages.
  • According to Glassdoor.com, the average pay is $19 per hour. 
  • ModSquad gets a 3.6-star rating on Glassdoor.com.

Related Content: Remote Forum and Chat Moderator Jobs

7. The Trevor Project – Chat and Text Counselors

The Trevor Project is a resource for LGBTQ youth who need emotional support. They hire online chat and text counselors to help LGBTQ youth around the clock.

For these positions. you must:

  • Have excellent, fast, and assertive communication skills.
  • They hire in the United States and Mexico and are open 24/7, 365 days a year.
  • These are W2 positions that come with benefits.
  • The Trevor Project gets a 2.5-star rating on Glassdoor.com.

8. OutPLEX – Customer Service Rep

OutPLEX occasionally hires online chat support agents in the US, Columbia, and the Dominican Republic. Agents may need to make phone calls to resolve issues. For these positions, you should:

  • Be able to type 30-50 WPM with zero errors.
  • You’ll need a high school diploma and a Windows Operating System.
  • Must have excellent spelling, grammar, and communication skills.
  • The average pay is $16 per hour, plus benefits.
  • OutPLEX gets a 4.4-star rating on Glassdoor.com.

9. Site123 – Sales Chat Specialist

Site123 hires US-based remote sales chat specialists to assist customers via chat and email. To apply for these roles, you’ll need to submit a resume to [email protected].

  • Must be tech-savvy and understand the website builder field.
  • You need to have proven experience in sales and customer service.
  • Must be knowledgeable of social media platforms like Facebook, Twitter, and LinkedIn.
  • Site123 gets a 4-star rating on Glassdoor.com.

10. SiteStaff – Chat Host

SiteStaff hires experienced chat hosts who are able to handle 3-4 ongoing conversations at the same time.

  • You must be located in Denver, Colorado.
  • Must be able to type 65-75+ WPM.
  • You must have excellent punctuation, grammar, and spelling.
  • Bonus points if you’re bilingual.
  • SiteStaff gets a 3.5-star rating on Glassdoor.com.

11. Foundever – Customer Service Agents

Foundever, formerly the Sitel Group, hires full-time and part-time W2 employees to provide customer service to brands from around the globe.

  • Many jobs include phone work, but they do occasionally have chat, email, and social media positions available.
  • The average pay rate is $14 per hour, according to past job openings.
  • Foundever hires beginners with a high school diploma or GED.
  • Some positions are location-dependent.
  • Foundever gets a 3.6-star rating on Glassdoor.com.

12. Hopper – Travel Experience Agents

Hopper hires full-time agents with at least two years of experience using a global distribution system (Sabre, Apollo, or Amadeus).

  • In this role, you’ll assist customers using email and chat.
  • Hopper offers a competitive salary and extensive benefits, including health insurance.
  • They hire employees from all around the world.
  • Hopper gets a 3-star rating on Glassdoor.com.

13. Robert Half – Customer Support Agents

Robert Half is a staffing agency that often has remote job openings for customer support and social media agents who handle inquiries via chat, email, social media, and text. For most jobs, you’ll need excellent communication skills, attention to detail, and good time management skills.  

  • Positions are location-dependent.
  • Robert Half has remote temporary, permanent, and contract positions. 
  • Salary varies based on many factors.
  • Robert Half gets a 3.8-star rating on Glassdoor.com.

14. Wayfair – Chat Sales Agents

Wayfair hires remote workers from the US, Canada, Germany, India, Poland, the UK, China, and Ireland. For these remote chat jobs, you’ll need: 

  • Typing speed of 45 WPM. 
  • Two years of sales or service experience. 
  • Must be comfortable working in a fast-paced environment, handling multiple chat messages at once. 
  • The position comes with hourly pay and monthly bonuses, and your equipment is provided.
  • Wayfair gets a 3.1-star rating on Glassdoor.com.

15. Chatdesk – Chatdesk Expert

Chatdesk is a New York-based company that hires freelance customer support agents to handle inquiries via social media (Facebook, Instagram, Twitter (X), and TikTok), email, text, and chat. Shifts are flexible, and you can work days, nights, and weekends. For these entry-level roles, you’ll need the following: 

  • At least 18 years of age.
  • Excellent communication skills and attention to detail.
  • Your own computer and internet access.
  • Chatdesk gets a 3.3-star rating on Glassdoor.com.

16. InboxDone – Inbox Managers

InboxDone hires US-based freelancers to manage email, social media, help desk tickets, and other administrative duties. For these part-time positions, no experience is needed, but you should have excellent communication skills, be detail-oriented, and have a high level of empathy and emotional intelligence. In these roles, you can work from wherever, and you’ll have a flexible schedule. 

  • Starting pay rate is $16-$17 per hour, plus paid holidays and bonuses.
  • You’ll need to provide your own laptop and internet connection.
  • InboxDone gets a 4.8-star rating on Glassdoor.com.

17. Upwork – Chat Support Specialist Jobs

Upwork is a freelance marketplace where freelancers can connect with companies that need their skills. With Upwork, you can create a profile that showcases your skills and expertise, and you can also browse freelance assignments on the site and submit bids for gigs that you’d like to work on.

One chat agent job that I found was for a chat agent to answer questions about insurance via text, email, and through their app, and the pay rate was $12.50-$22.00 per hour.

Upwork does charge a fee for using their platform, and rates can be seen below:

  • $0-$500 in earnings – 20% service fee
  • $500.01-$10,000 in earnings – 10% service fee
  • $10,000.01 or more in earnings – 5% service fee

Since Upwork isn’t the hiring company, be sure to educate yourself on common work from home scams. You should never pay for equipment (check-cashing scam), buy gift cards, accept payments off of Upwork, or give out personal information. Read these scam prevention tips before getting started on the platform.

Other Ways to Find Online Chat Jobs

If you’re browsing the web and notice that a website has a live chat agent box function, look on their career page and see if they hire remote chat agents. Some companies use third-party employers to fill their chat agent positions, but others hire in-house. And some chat agent functions are automated through artificial intelligence (AI), but it’s worth exploring to see if the company might be hiring. You can usually find a link to the company’s career page in their website’s footer.

Other avenues to explore are business process outsourcing (BPOs) and staffing websites like Conduent, Kelly Services, Randstad, and Adecco. Not only do they have remote job openings, but you can other find those one-off job opportunities for chat support agents.

Can You Tolerate a Little Phone Work? 

If you’re looking for more chat agent jobs, check out FlexJobs – they have many to choose from. Just make sure that you thoroughly read the job description. Many live chat agent jobs require some phone support, so if you’re against being on the phone, you’ll want to make sure that the position is 100% online chat, email, and social media.

If you are OK answering some inbound phone calls, companies like 5CA, Amazon, Apple, NexRep, Omni Interactions, OneSupport, Smith.ai, and Wrrk offer home chat jobs that combine phone, email, chat, and social media work.

Get Paid For Sexting? 

One word of caution: phone actresses’ chat agent jobs are sex chat operator jobs. I want you to know what you’re applying for if you run across these job postings. I do not cover this opportunity or phone sex jobs on the site. If you’re interested in working from home as a chat sex operator, WAH Adventures has a list of hiring companies.

Best Online Chat Support Jobs

If you’re still not finding your dream online chat job, check to see if you can sign up for job alerts from your favorite companies and job boards. This way, you’ll be the first to know about current chat job openings.

As more companies go online with their businesses, more remote chat agent jobs will become available, and I will continue to update this list as new ones pop up.

Be sure to sign up for our newsletter; where we send out more remote chat job opportunities!

Do you have a remote chat support job? Which company do you work for? Drop us a note; we’d love to hear from you!

Originally published January 21, 2015. Content updated January 2024.

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About the Author

Headshot Holly Reisem Hanna

Holly Reisem Hanna

Holly Reisem Hanna is a former nurse who decided to start a blog to make money from home while caring for her daughter. Since its inception in 2009, The Work at Home Woman has helped millions of readers find legitimate work at home jobs and business ideas. Under Holly's guidance, The Work at Home Woman was named one of the best websites for your career by Forbes two years in a row. Holly graduated from the University of Texas and has been featured in Yahoo Finance, Woman’s World Magazine, CNN, and many others.

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Reader Interactions

141 Comments

  2. hello I’m from Mississippi I’m really trying to work from home this is my first time I currently work at a warehouse where I dread goin in at 5 in the morning I hate it I have two kids and I would love to start working from home I’m a beginner so I don’t know where to start please help me

    Reply to this comment

  3. Hi Holly
    I was on line yesterday and came across your site.
    There was A LIST OF 100 WORK AT HOME jobs posted.
    Today I do not see that list as there is only 17 postings
    how can I access that list
    Please respond

    Reply to this comment

  5. I have had phone jobs and text chat jobs but I really didn’t care for them.
    I am looking for straight data to database work. I never had to interact with the public at all.
    One great job I had was to gather every American sold automobile tire and sizes and had to spreadsheet them, it was ghost work for some poor office person tasked to do it.
    How can I find more of these kind of jobs.
    Even receipt images to text or other type of categorizing work. Thanks

    Reply to this comment

  7. I’m looking for a job that I can do from my laptop I don’t really like to talk on the phone so anything I can do from my laptop would be great I most recently joined Upwork to help as well! Anything you would recommend???

    Reply to this comment

  10. Hi I am in my mid 50s and most the jobs are 1 hrs away or more just looking for something to work at home to help with the bills. live in the country. legit and honest others offered a lot of telemarketer to call me No thanks any ideas would be helpful

    Reply to this comment

  15. Is the support.com at home job ever strictly chat ? How they want someone to do phone AND chat is beyond me! Lol, and for $10.25 per hour! I work for a company not listed that has chat but they chose me for their phone support, huh. Desperate for a job, I took it.

    Reply to this comment

  16. Hello Holly!!!
    This is an amazing source of information.
    I am older with lots of experience and now disabled. It has been difficult to find employment opportunities so, thank you so much for all the work you’re doing here.

    Reply to this comment

  17. Hello

    I am serving as live chat agent for medical therapy clinic for quite a while ago. This is part time on weekends. But now I am looking to take this job as full time. Could any one help me in this regard

    Reply to this comment

  18. I am a home maker based in INDIA, I am looking for work from home opportunities in marketing, sales, customer support . Can you kindly refer me any opportunities as such.

    Reply to this comment

  21. Hello holly just like everyone i am currently looking for an work at home job for night time because i am working in the mornings, i have seen so many scams online and so far this website that you had made looked the most promising. I have read through your tips on how we can settle on making decisions for what is best and qualitys that we should find befor asking the question, what might be the most suitable work that the person might find, but sofar i do need the work but i feel lacking of skills that might be required of the job, Is there work that even i can do? Even if it requires someone honorable to teach me on the job? As you can tell i am very new to this work at home environment >.<
    I would greatly appreciate it if you can share some of your knowledge.

    Reply to this comment

  27. I’ve been working in a high volume inbound call center in California for almost 12 yrs. my husband recently applied for a position in Mississippi, we’ll know by the end of the year if we’ll be moving. I would like to stay within the same line of work but do it out of my home. However, I’m looking for the best paying jobs, I don’t want to make peanuts. Do you know who pays the best hourly? This has to be good full time work with great pay and maybe benefits.

    Reply to this comment

  29. This is a good bet. Working from home for some of these big brands! Cant get better :)
    I have been working on this live chat software https://www.proprofs.com/chat/ since sometime now & feel that live chat or customer support industry is really cool. You get to connect with customers from all over, deal with them, understand their issues & help it. Awesome experience.

    Reply to this comment

  31. Hello,
    I am in search of online chat jobs from home.But most of the companies listed are for americans, can you please list me the list of online chat jobs from home for indians?

    Reply to this comment

  35. Hi Holly,
    Thank you for the great suggestions. I am in India and work from home. I have checked the sites given by you. Though they are very helpful some of them doesn’t seem to work. It would be of great help if you can provide the exact links for the respective jobs to work from home. Thank you once again for the wonderful suggestion and taking the initiative to reply each and every query. I really appreciate it.

    Reply to this comment

  36. Hey just wanted to throw my experience in at needle. I worked there for 14 months, and it was really good for the first 6, then they went from paying us weekly, to paying us monthly, then informed us they would no longer pay cash for their groups and the entire company is moving to a Points only system. Where you work for points, you redeem products from selected catalog of retailers that do business with needle. I would’ve instantly told anyone over a year ago to join needle. Now, i wouldn’t touch it with a 50ft pole, they are toxic and do not take care of their advocates (chatters).

    Reply to this comment

  37. Great list I just got hired for Geico chat. I applied through mywahconnection. Although I like chat I prefer something less serious. Is there anything less serious like Teleflora or something.

    Reply to this comment

  38. Hi, My name is Javied Yousaf and I want to do work at my home. I need livechat job. If you find something

    relevant. Please feel free to contact with me.I’m from pakistan.

    I really looking forward.

    Regards
    Javied Yousaf

    Reply to this comment

  39. Hi, I’ve been looking for a job. Being that I’m disabled and careing for a adult man with a disability that needs 24/7 care. working from home could be what I’ve been looking for. Thank you

    Reply to this comment

  40. Hi guys,

    I’m looking for companies hire chat agents and which are with flexible working hours.

    Can you recommend the ones hiring at the moment?

    My location is East Europe, Bulgaria.

    Thanks in advance.

    Reply to this comment

  41. i need to find a job that i can do at home that does not require a lot of exp in typing i know some but iam not fast i have customer service skills i have worked in call centers i have a disability i need a stay at home job ,can you help me find one that meets my needs

    Reply to this comment

  45. Hi. The links above for each job do not necessarily take us to the job posted. In some cases, like for Uber, it just takes us to the site. I don’t see anywhere on Uber’s site, as well as some of the others, where I can find the specific jobs you’ve mentioned. I have a full – time job right now, but I’m looking for a part-time job that I could possibly move to full time in in case something happens to my current one.

    Reply to this comment

  46. I am mother of 2. 8 year old and a 2 month old. I am look for a work from home job due to my 2 month old having medical issues that keeps her from going to daycare. She needs one on one care and a daycare can’t provide that. Can you point me to the company’s that don’t mind me having my kiddo with me.

    Reply to this comment

  47. I am a stay at home mom and wife. I have past experience working from home for a call center but I’m looking for something that doesn’t require you to talk on the phone. Thanks

    Reply to this comment

  50. Hi! I’m Jasmin from Philippines. I have call center experience for both customer service and outbound marketing. I have handled email and chat as well.

    I’m interested to work as chat support/home-based chat. Please give me advice and suggestions.

    Reply to this comment

  51. Nice list! I’ve been working from home for over 5 years doing all sorts of jobs. I would recommend ratracerebellion and also indeed using keywords. I have a group that I post daily job leads on.

    Reply to this comment

  56. Hi
    I’ve been reading different things about this company there’s no job security they get rid of people with no notice they will terminate your account. I’m looking for work as well I lost my job within the last month. I need security so I don’t think I will apply to that company based on those reviews.

    Reply to this comment

  60. Liked the article !!
    I’m not a work at home woman but I am a man who NEEDS to work at home (due to medical condition and caring for an 8 year old). The positions listed don’t apply to me; was wondering if there is a site with more chat opportunities.
    [email protected]

    Reply to this comment

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