Virtual Call Center Jobs: Get Paid to Talk on the Phone

By Holly Reisem Hanna

Do you have the gift of gab? Do you enjoy talking on the phone?

Great news! There are LOTS of work-at-home jobs out there for people who feel comfortable talking to others on the phone. If you’re someone who really likes connecting with people and isn't intimidated by phone work, getting paid to talk on the phone might be a great fit for you.

If this sounds appealing — here are some great ways to work from home and get paid to talk on the phone!

Work-at-Home Phone Jobs:

1. AAA

AAA hires work-from-home customer service representatives for their insurance and membership service centers. These positions are full-time and come with a host of benefits like insurance (medical, dental, vision, and life), paid time off, and a 401k. Customer service representatives for AAA can earn up to $18.87 per hour (depending on experience).

2. ACD Direct

If you’re interested in working with businesses or non-profits, ACD Direct might be a great fit for you. You can work-at-home and earn around $150-200 per month, according to their employee reviews. These calls are inbound marketing calls, and you get paid to talk by the minute. ACD Direct has an A+ rating with the Better Business Bureau.

3. Alorica at Home

Alorica is an outsourced communication solution. This means companies hire Alorica to do their phone work (stuff like research, customer service, etc.) for them. With a background check (and a $31.95 screening fee), you can start working from home as an agent. You can set your own flexible hours. An inbound customer service rep makes around $9.71 per hour, depending on availability and the type of work.

4. Amazon 

Amazon hires work from home customer service associates. In this position, you will interact with customers via phone, chat, and email. Amazon has both full and part-time. However, some require knowledge of a secondary language. With Amazon, you're hired on as an employee, not an independent contractor.

5. American Express

At American Express they hire virtual staff for customer service, travel and lifestyle, sales, and human resource positions. One cool thing about American Express is they will install high-speed internet access and landline telephone access at your residence; which saves you from having to cover this added expense.

6. Apple

Apple at-home advisors provide customer service and support to Apple users. Apple service reps can make between $15 and $20 per hour (plus training and benefits) and work from the comfort of their homes. You don’t need to be a Mac expert, but some familiarity will help.

7. Aspira

Aspira hires for a wide array of remote positions, including call agents that assist customers with camping and activity reservations, as well as hunting and fishing licensing needs. Pay is per hour and based on your location. The cool thing about Aspira is they provide you with a thin client (a lightweight computer) with preloaded programs, dial pad, headset, keyboard, and mouse. You just need to provide a monitor, a landline, and high-speed internet connection.

9. Aspire Lifestyles

A global company, Aspire Lifestyles is a customer service and support organization that offers customer service and concierge services. The pay starts at $9.33 per hour, but concierge specialists can make up to $20 per hour. The company prides itself on passion, innovation, and trust.

10. Blooms Today

Offering award-winning customer service, Blooms Today assistants help customers order flowers, tailor their message to their recipient, and make everyone’s days a little brighter. If you enjoy working with people and helping with special occasions, this could be a great fit for you! Blooms Today reps make around $15 per hour.

11. Call Center QA

Become a telephone mystery shopper! Being a mystery shopper doesn’t require experience, just attention to detail. You can earn $5 per shop call, which normally lasts between 10 and 15 minutes. You’ll need great listening skills and the ability to take detailed notes. They pay out within a week, which is one of the fastest turnaround times for any call center position.

12. Carnival Cruise Lines

Carnival Cruise Lines occasionally hires virtual vacation planners to help assist customers with their travel plans, questions, and concerns. You must have a dedicated phone line, and quiet office space to work.

13. ContractWorld

ContractWorld is accredited by the Better Business Bureau and offers employees a chance to take customer service calls from home on behalf of national and international companies, like Pizza Hut, Loreal, and KFC. They have over 50,000 agents in North America alone. You can earn between $11 and $16 per hour, but you’re paid per call.

14. Convergys 

Convergys is one of the largest customer service representative companies. They offer benefits and a variety of positions. Some positions are technical support and sales, while others are simply customer service and fielding concerns or questions from customers. Convergys pays around $10 per hour — but offers employee benefits including 401k.

15. Enterprise Holdings

Enterprise Holdings which houses Enterprise Rent-A-Car, Alamo Rent-A-Car, and National Car Rental companies offer work from home positions for reservation sales representatives. Hourly pay rate starts at $12.85 per hour, plus a competitive commission structure.

16. Exact Sciences

Exact Sciences hires work from home customer care specialists to provide phone support to health care providers, patients, and the general public. Must live in or around the Madison, Wisconsin area as you'll need to attend a three-week on-site training. Positions are full-time with benefits.

17. Gabbyville

Gabbyville hires full-time virtual receptionists in the US. This remote position is W2 with comes with ADP benefits. Gabbyville offers flexible hours (5:00 am EST – 5:00 pm PST Monday – Friday). If interested, send your resume to career@gabbyville.com.

18. Hilton

Hilton hires reservation sales specialists and customer care coordinators. If you have excellent communication, persuasive sales ability, and world-class customer service experience, this is a remote job you should check out. Not only do they offer an awesome benefits package, but they also offer base pay and performance incentives for top performers.

19. Holland America

Holland America hires work from home cruise consultants to promote and sell cruises through outbound calls. Must reside in one of the following states: Washington, Oregon, Colorado, or Nevada to be considered for employment. Positions are full-time and come with generous benefits like paid time off, health coverage, travel perks, 401k, and lots more.

20. HotelTonight

HotelTonight occasionally hires remote customer service reps to help customers resolve issues. You must have at least one year of call center experience. This position includes benefits like medical, dental, 401k, as well as travel perks.

21. KellyConnect

Kelly Services offers KellyConnect job opportunities for at-home phone jobs in a variety of positions. Pay is around $11.50 per hour, on average. KellyConnect is committed to finding the right employees for the right position, and they urge employees working from home not to view working from home as a substitute for childcare or eldercare. They also require employees to be self-motivated and organized.

22. LiveOps

LiveOps offers independent contractor positions for customer service reps and phone work. Be your own boss and set your own schedule! LiveOps offers great community support, the opportunity to take on work whenever you like, and a chance to connect with other contractors when you have questions or to collaborate. LiveOps has an A+ rating with the BBB, and they’re very focused and committed to helping employees feel empowered to better their lives. The pay is between $12 and $15 per hour. LiveOps contracts with companies like Murad and ProFlowers.com.

23. Neiman Marcus

Neiman Marcus hires seasonal customer care phone associates to provide sales and service support to customers. Must have one year of call center experience, and reside in the state of Texas where you'll be required to attend an onsite training. They usually start hiring in August or September for these seasonal positions.

24. NexRep

NexRep hires work-at-home agents for inbound sales, outbound sales, and customer care positions. Many positions offer an hourly base pay with opportunities for commission. In this position, you'll be an independent contractor, not an employee. NexRep hires for companies like Red Bull, Priceline, GrubHub, and more.

25. Nordstrom

Nordstrom occasionally hires work-at-home customer care specialists. These positions are full-time, but they come with great benefits like medical, dental, vision, merchandise discounts, a 401k, and more. They tend to start hiring in August and September for the increased demands during the holiday season.

26. Southerland CloudSource

Southerland CloudSource customer service reps make $11.15 per hour to start. They provide technical support and assistance, so you’ll need to have some keyboarding and technical proficiency (although expertise isn’t required). The flexible schedule, training, and support make this a great opportunity. Inbound customer service reps are employees, not contractors, so you can earn benefits such as overtime.

27. Sykes

Sykes hires home-based call agent across North America to answer inbound calls. Unlike many other call center jobs, at Sykes, you're hired on as an employee, not an independent contractor. Position offers competitive pay, health and retirement benefits, as well as career advancement opportunities. Sykes has an A+ rating with the Better Business Bureau.

28. Teleflora

Teleflora hires seasonal (usually before Christmas, Valentine's and Mother's Day) work-at-home agents to assist with inbound orders and calls. This role requires a landline, a PC (no Macs allowed), and basic data entry skills. Pay is $8 per hour.

27. TeleReach

TeleReach is business-to-business marketing, meaning you aren’t selling products via cold calling. Instead, you’re calling businesses looking for the services and products you have to offer. To work with TeleReach, you must have a landline and go through a training process. You can earn between $12 and $28 per hour depending on the number of calls and sales you make.

28. TTEC@Home

TTEC@Home hires US-based associates for customer service and technical support via phone, chat, or on social media. Position includes paid training; must have a dedicated phone line.

29. U-Haul

U-Haul representatives make $8.25 per hour working from home and helping movers schedule trucks, towing devices, and storage solutions. During busy times of year hours may vary, but for the most part, the schedule is flexible. You must commit to a four-week training program and have a good grasp of geography.

30. Unum

Unum hires remote customer service specialists to help customers with their disability, life, accident, critical illness, dental, and vision insurances. Must be located in the eastern or central time zone. This position comes with paid training and benefits.

31. Vivint Smart Home

Vivint Smart Home hires individuals for work from home tech support roles. In this position, you'll answer inbound calls from customers to provide technical support and customer service. Must live within a 100-mile radius of one of their training centers. Starting pay is $11 per hour and comes with health insurance, paid time off, 401k, and more.

32. VoiceLog 

VoiceLog reps make a minimum of $8.50 per hour and work afternoon and evening hours. As a VoiceLog operator, you’ll receive live calls from companies looking to verify connections and sales, and combat fraud. You’re required to work a minimum of 20 hours per week. At least one year of customer service experience is also required.

33. Williams-Sonoma

Williams Sonoma hires customer service associates to engage with customers via the phone, chat, and email. These work-at-home jobs pay $12 per hour and come with discounts on merchandise, health care and dental benefits, and a 401K. Must be able to work 30 – 50 hours per week; paid training is included.

34. Working Solutions

Working Solutions was one of 100 Companies to Watch, according to FlexJobs. They offer a home-based work environment for customer service, sales, and support. Their tech-savvy culture encourages diversity and support for their employees. To become an agent, plan on completing a training process through Working Solutions University. You can make around $12.29/hour as an at-home agent.

35. Xerox

Xerox hires for a wide array of work from home positions, but their phone jobs consist of remote support specialists and customer care specialists. Positions are full-time and come with a host of benefits and learning and development opportunities.

One More Way to Get Paid to Talk on the Phone:

Another way you can make money from home on the phone? You may have noticed we didn’t include becoming a “phone actress.” Yes, we mean PSO jobs (phone sex operator jobs). While we don’t cover this career on our website, if you’d like information about this job and companies hiring for these positions, check out Connie Brentford’s e-book, Make Money Online Volume 2: 67 More Real Companies That Pay You To Work In Your Pajamas — she covers the topic in depth and includes sex line companies that hire for these positions. According to Connie, phone actresses can earn .25-.75 cents per minute or around $15-$45 per hour.

Also, be aware that there are sex line operator scams out there. The Penny Hoarder has some good tips for finding a PSO job without getting scammed — here.

Conclusion. 

One last note about work-at-home phone jobs, most of these positions require you to have a dedicated phone line. For more information on equipment requirements — check out this post.

As you can see, there are lots of options and companies out there looking for driven, hard working, customer-service-oriented phone workers. If you have an interest in working with people and want a chance to flex your customer service skills — work-at-home phone jobs might be the right fit for you.

Don't enjoy talking on the phone? Check out this big list of non-phone jobs.

Do you get paid for talking on the phone? Which company do you work with? Drop us a note we'd love to hear from you!

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Originally published March 7, 2017. Content updated April 13, 2018.

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