By Holly Reisem Hanna
Do you have the gift of gab? Do you enjoy talking on the phone?
Great news! There are lots of at-home jobs out there for people who feel comfortable talking to others on the phone. If you’re someone who really likes connecting with people and isn't intimidated by phone work, getting paid to talk on the phone might be a great fit for you.
If this sounds appealing — here are some great ways to work from home and to get paid for talking on the phone!
At-Home Phone Jobs:
If you’re interested in working with businesses or non-profits, ACD Direct might be a great fit for you. You can work-at-home and earn around $150-200 per month, according to their employee reviews. These calls are inbound marketing calls and you get paid to talk by the minute.
Alorica is an outsourced communication solution. This means companies hire Alorica to do their phone work (like research, customer service, etc) for them. With a background check (and a $31.95 screening fee), you can start working from home as an agent. You can set your own flexible hours. An inbound customer service rep makes around $9.71 per hour, depending on availability and the type of work.
At American Express they hire virtual staff for customer service, travel and lifestyle, sales, and human resource positions. One cool thing about American Express is they will install high-speed internet access and landline telephone access at your residence; which saves you from having to cover this added expense.
Apple at-home advisors provide customer service and support to Apple users. Apple service reps can make between $15 and $20 per hour (plus training and benefits) and work from the comfort of their homes. You don’t need to be a Mac expert, but some familiarity will help.
A global company, Aspire Lifestyles is a customer service and support organization that offers customer service and concierge services. The pay starts at $9.33 per hour, but concierge specialists can make up to $20 per hour. The company prides itself on passion, innovation, and trust.
Offering award-winning customer service, Blooms Today assistants help customers order flowers, tailor their message to their recipient, and make everyone’s days a little brighter. If you enjoy working with people and helping with special occasions, this could be a great fit for you! Blooms Today reps make around $15 per hour.
Become a telephone mystery shopper! Being a mystery shopper doesn’t require experience, just attention to detail. You can earn $5 per shop call, which normally lasts between 10 and 15 minutes. You’ll need great listening skills and the ability to take detailed notes. They pay out within a week, which is one of the fastest turnaround times for any call center position.
ContractWorld is accredited by the Better Business Bureau and offers employees a chance to take customer service calls from home on behalf of national and international companies, like Pizza Hut, Loreal, and KFC. They have over 50,000 agents in North America alone. You can earn between $11 and $16 per hour, but you’re paid per call.
Convergys is one of the largest customer service representative companies. They offer benefits and a variety of positions. Some positions are technical support and sales, while others are simply customer service and fielding concerns or questions from customers. Convergys pays around $10 per hour — but offers employee benefits including 401(k).
Hilton hires reservation sales specialists and customer care coordinators. If you have excellent communication, persuasive sales ability, and world-class customer service experience this is a remote job you should check out. Not only do they offer an awesome benefits package, but they also offer base pay and performance incentives for top performers.
Kelly Services offers KellyConnect job opportunities for at-home phone jobs in a variety of positions. Pay is around $11.50 per hour, on average. KellyConnect is committed to finding the right employees for the right position, and they urge employees working from home not to view working from home as a substitute for childcare or eldercare. They also require employees to be self-motivated and organized.
LiveOps offers independent contractor positions for customer service reps and phone work. Be your own boss and set your own schedule! LiveOps offers great community support, the opportunity to take on work whenever you like, and a chance to connect with other contractors when you have questions or to collaborate. LiveOps has an A+ rating with the BBB and they’re very focused and committed to helping employees feel empowered to better their lives. The pay is between $12 and $15 per hour.
Southerland CloudSource customer service reps make $11.15 per hour to start. They provide technical support and assistance, so you’ll need to have some keyboarding and technical proficiency (although expertise isn’t required). The flexible schedule, training, and support make this a great opportunity. Inbound customer service reps are employees, not contractors, so you can earn benefits such as overtime.
TeleReach is business-to-business marketing, meaning you aren’t selling products via cold calling. Instead, you’re calling businesses looking for the services and products you have to offer. To work with TeleReach, you must have a landline and go through a training process. You can earn between $12 and $28 per hour depending on the number of calls and sales you make.
U-Haul representatives make $8.25 per hour working from home and helping movers schedule trucks, towing devices, and storage solutions. During busy times of year hours may vary, but for the most part, the schedule is flexible. You must commit to a four-week training program and have a good grasp of geography.
VoiceLog reps make a minimum of $8.50 per hour and work afternoon and evening hours. As a VoiceLog operator, you’ll receive live calls from companies looking to verify connections and sales, and combat fraud. You’re required to work a minimum of 20 hours per week. At least one year of customer service experience is also required.
Working Solutions was one of 100 Companies to Watch, according to FlexJobs. They offer a home-based work environment for customer service, sales, and support. Their tech-savvy culture encourages diversity and support for their employees. To become an agent, plan on completing a training process through Working Solutions University. You can make around $12.29/hour as an at-home agent.
One More Way to Get Paid to Talk on the Phone:
Another way you can make money from home on the phone? You may have noticed we didn’t include becoming a “phone actress.” (Yes, we mean phone sex operator). While we don’t cover this career on our website, if you’d like information about this job and companies hiring for these positions, check out Connie Brentford’s e-book, Make Money Online Volume 2: 67 More Real Companies That Pay You To Work In Your Pajamas — she covers the topic in depth and includes companies that hire for these positions. According to Connie, phone actresses can earn .25-.75 cents per minute or $15-$45 per hour.
One last note about work-at-home phone jobs, most of these positions require you to have a dedicated phone line. For more information on equipment requirements — check out this post.
As you can see, there are lots of options and companies out there looking for driven, hard working, customer-service-oriented phone workers. If you have an interest in working with people and want a chance to flex your customer service skills — work-at-home phone jobs might be the right fit for you.
Do you get paid for talking on the phone? Which company do you work with? We'd love to hear from you!
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